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Foot Locker Reviews

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Overall Rating

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5 Reviews
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About Foot Locker

Footlocker.com is a leading footwear and apparel retailer. The website offers a wide range of products, including sneakers, apparel, and more. The product range includes items from popular brands such as Jordan, Nike, Under Armour, and New Balance. Some products are Available in Stores, while others are Online Only. The store assortment varies by location and size, and not all products available in stores are available online. Customers can check the availability of a specific product in their local stores by entering their zip code. The website also offers free shipping for FLX members. Foot Locker operates approximately 3,100 retail stores in 27 countries across North America, Europe, Asia, Australia, and New Zealand. The company's purpose is to inspire and empower youth around the world by fueling a shared passion for self-expression and creating unrivaled experiences at the heart of the global sneaker community. Prices and availability are subject to change without notice. For any additional questions about the products, customers can contact the customer service, which is available 24 hours a day, seven days a week.

Foot Locker Pros & Cons

Pros of Footlocker.com:

  • Wide Range of Products: Offers a variety of sneakers and athletic footwear from top brands like Nike, Jordan, and Adidas.
  • Convenient Shopping: Allows online shopping with options for in-store pickup and shipping.
  • Customer Service Channels: Provides live chat, email, and telephone support for customer inquiries.

Cons of Footlocker.com:

  • Poor Customer Service: Many customers have reported difficulties with customer service, including long wait times and unhelpful representatives.
  • Delivery Issues: There have been complaints about delayed or lost shipments, with some orders taking over 7 days to arrive and only 77% of orders being delivered accurately and undamaged.
  • Return and Refund Problems: The return and refund process is often described as difficult, with some customers waiting weeks or even months for refunds.
  • Website Issues: Some users have experienced errors and difficulties navigating the website, which can lead to frustration and lost business.

Overall Experience: The majority of reviews indicate a generally dissatisfied customer base, with many users expressing frustration with the company's service and policies.

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Foot Locker Customer Reviews (5)

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Robert Hunter
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Feb 6, 2023
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Feb 5, 2023
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Feb 5, 2023
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Feb 3, 2023

Foot Locker Customer’s Q&A

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Foot Locker Features and Benefits

Footlocker.com offers several key features and benefits:

  • Wide Range of Products: Offers a variety of sneakers and athletic gear.
  • Global Presence: One of the largest retailers of athletic goods worldwide.
  • Successful Store Strategies: Known for attracting higher store traffic and boosting sales.
  • Customer Segments: Services are provided to a broad spectrum of consumers, primarily younger consumers aged between 15 and 35 years old. It also targets men and women who are more fashion-conscious, as well as those involved or interested in athletics, sports, and general exercise.
  • FLX Membership Program: A key feature of FLX is the centralized Redemption Center, where members can redeem their XPoints for unique rewards. The Redemption Center features exclusive experiences and offerings that reflect the multifaceted interests of the Foot Locker consumer, inclusive of music, sports, art, design, and more.
  • Reinvented Global Store Concept: The "store of the future" features a bold storefront, distinct in-store environment, expanded footwear and accessory selections, an emphasis on sustainability, dynamic digital fixtures, and other technological advances.

These features and benefits make Footlocker.com a popular choice for consumers looking for athletic footwear and apparel.

Foot Locker Pricing

Foot Locker's pricing varies based on the type of shipping and the location. Here are the key details:

  • Standard Ground Shipping: A flat rate of $8.99 within the 48 contiguous states (excluding Alaska, Puerto Rico, and Hawaii). For non-contiguous areas, it is $11.99.
  • 2 Business Day - Express Shipping: A flat rate of $17.99 within the 48 contiguous states (excluding Alaska and Hawaii). For non-contiguous areas, it is $20.99.
  • Overnight Shipping: A flat rate of $27.99 within the 48 contiguous states (excluding Alaska and Hawaii). For non-contiguous areas, it is $30.99.

For more detailed information on shipping rates and timeframes, refer to Foot Locker's help center.

About footlocker.com Payment Method?

Footlocker.com accepts various payment methods. For online transactions, the accepted methods include Debit cards, Visa, MasterCard, Discover Network, American Express, JCB, Klarna, PayPal, ApplePay, and GooglePay. It's important to note that all accounts are billed in US dollars. For phone transactions, the accepted methods are Debit cards, Visa, MasterCard, Discover Network, American Express, JCB, and Diners Club International (14-digit card number beginning with 36). Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card. Once the refund has been processed, it is unable to be refunded to any other payment method. For your protection, Foot Locker reserves the right to hold credit card orders for complete bank verification.

Foot Locker FAQs

FAQ

Foot Locker Alternatives

Here are the top 10 alternatives to Footlocker.com:

  1. Finishline.com - Offers a variety of sneakers and athletic gear.
  2. Nike.com - Known for its wide range of sports shoes and apparel.
  3. Zappos.com - Offers free shipping & returns, and has a legendary 365-day return policy.
  4. Journeys.com - Provides shoes for men, women, and kids, along with clothing and accessories.
  5. Kidsfootlocker.com - A one-stop shop for kids’ footwear.
  6. JD Sports - A UK-based store known for the latest footwear trends and casual footwear.
  7. Famous Footwear - Known for offering discounts on top athletic footwear brands.
  8. Under Armour - Not just about clothes; they have a killer line-up of running shoes and basketball shoes.
  9. Champs Sports - Offers unique shoe deals and retro styles.
  10. Eastbay.com - Keeps it digital with catalogs and an online store.

These stores offer a wide range of products similar to Footlocker, from casual footwear to athletic gear. Some of them even offer shoe customization options.

FAQ

How To Open A Foot Locker Account?

To open an account on Footlocker.com, follow these steps:

  1. Visit the Footlocker.com website.
  2. Click on the "Sign In/Register" link at the top right corner of the homepage.
  3. Click on the "Create an Account" button.
  4. Enter the required information, including email address, password, and mobile number.
  5. Click on the "Create Account" button to complete the registration.

After creating the account, users can enjoy benefits such as special offers, faster checkout, and access to order history. Remember to keep the login credentials secure for future use.

FAQ

Where does Foot Locker ship to?

Foot Locker only ships within the United States, including Alaska, Hawaii, US territories, and military APO/FPO addresses.
FAQ

Can I edit or cancel my order at Foot Locker after it's complete?

No, orders cannot be edited or canceled once they are complete.
FAQ

What is Foot Locker's return policy?

Returned or exchanged merchandise must be unworn and in new condition with the original tags. Returns for online orders must be made within 45 days of the original shipment date to receive a credit in the original form of payment.
FAQ

What payment methods does Foot Locker accept?

Foot Locker accepts debit cards, Visa, MasterCard, Discover Network, American Express, JCB, Klarna, PayPal, ApplePay, and GooglePay.
FAQ

footlocker.com Return Policy?

Footlocker.com has a specific Return Policy. Returned or exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags. Returns for online and store orders must take place within 45 days after the original shipment date in order to receive a credit in the original form of payment. Returns received more than 45 days after shipment date will not be accepted and will be returned to sender. Please note that original shipping fees will not be refunded unless the returned item was defective or you received a wrong item.

As for the Shipping Policy, Footlocker.com provides domestic and international shipping. However, the specific rates and policies may vary. It's recommended to check the website for the most accurate and up-to-date information.

FAQ

About footlocker.com Prices and Cost?

Footlocker.com offers a wide range of products with varying prices. For instance, the Nike Air Force 1 Low Boys' Grade School shoes are priced at $90.00, while the Jordan Retro 3 Men's shoes are available for $200.00. The New Balance 327 Women's shoes can be purchased for $100.00. In terms of shipping, 3-7 Business Day shipping is available at a flat rate of $8.95 per order, and 2 Business Day shipping (only available for select items) is a flat rate of $17.99 per order. Please note that prices are subject to change without notice. Products shown may not be available in stores.

FAQ

What are some other products available on Footlocker.com?

Footlocker.com offers a wide range of products. The main categories include sneakers, apparel, and more. They carry a variety of brands such as Jordan, Nike, adidas, and New Balance. Some of the specific products available are the Nike Air Force 1, Jordan Retro 3, New Balance 327, and Under Armour Phantom 1 Modern. They also offer exclusive styles and awesome deals. Please note that the availability of products may vary.

FAQ

About footlocker.com Popular Products and Services?

Footlocker.com is a popular online store known for its wide range of sneakers, apparel, and more. The site features new arrivals and exclusive styles from top brands like Jordan, Nike, adidas, and New Balance. Some of the popular products include the Nike Air Force 1, Jordan Retro 3, New Balance 327, and Under Armour Phantom 1 Modern. In addition to shoes, the site also offers a variety of clothing and accessories. Footlocker.com also has a section called The Clinic where customers can explore more products. The site is also known for its exclusive releases and upcoming launches.

FAQ

What is the price range of products on Footlocker.com?

Based on the available information, the price range of products on Footlocker.com varies significantly. For instance, a pair of Jordan Retro 3 Men's shoes is priced at $200.00, while adidas Originals Gazelle Bold Women's shoes are available for $120.00. Other products, such as the New Balance 9060 Men's shoes, are priced at $150.00, and the PUMA Palermo Women's shoes are priced at $69.99. It's important to note that these prices are subject to change and may vary based on factors such as brand, model, and availability.

FAQ

How do I return an item to Footlocker.com?

To return an item to Footlocker.com, follow these steps:

  1. Return to a store: Items bought from Foot Locker can be returned to a store for a refund or exchange.

  2. Return to the Distribution Center: If wishing to return an item to the Distribution Center for a refund or exchange, access the ReadyReturns portal. The return or exchange must be completed within 45 days from the date of purchase. Returns received more than 45 days after the date of purchase will not be accepted and will be returned to the sender. The items must be in new condition and repackaged in the original box with all tags and packaging included.

  3. Returning a store purchased item by mail: If returning a store purchased item to the distribution center by mail, include a copy of the receipt within the package. If a copy of the receipt is not available or forgotten to be included within the package, reach out to the customer service team for assistance.

  4. Requesting an exchange on an order that was originally shipped to the store: The exchange items will be sent to the same store unless an alternate shipping address is requested when returning the exchange items.

Please note, there will be $6.99 deducted from the refund when a Ready Returns Label is used, and a “Refund” is selected. There is no charge for the Ready Returns Label if an “Exchange” is requested and the exchange item is available to send. Please keep the return tracking number and order number for reference should there be a need to contact about the return or exchange.

If the item is believed to be defective, it must be returned within 45 days. The item will be inspected by the Returns Department to determine if there is a manufacturer's defect. If the item is deemed defective, a return will be processed in accordance with the return policy. If the item is not deemed defective, it will be returned to the original shipping address on file for the order.

Exchanges are shipped via standard 3-5 business day shipping. International returns are not accepted. Free return shipping is limited to standard delivery within the contiguous United States. Exchanged items can only be sent to one address.

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